Here are our frequently asked questions. If you can't find what you're looking for, please get in touch here.
Entry is free but donations are gratefully received upon arrival. Parking is also free.
Yes, we offer free parking with enough space for 120 cars or 90 cars with space for coaches.
We are open from 10am - 4:30pm Saturday to Wednesday.*
We are closed Thursday and Fridays.
*Christmas Day and New Years Day we are closed.
You can get to us by car by heading towards Ventnor/Wroxall with postcode PO38 3AA; by bus (the number 3 stops directly outside at the top of the drive and just across the road); or there is a Red Squirrel trail footpath that leads from Shanklin, and runs directly through the Sanctuary.
Our main office is on site, in the cottage across from our café.
We are a free to enter sanctuary with nestled in over 55 acres of Isle of Wight countryside. We have over 100 animals on site, plenty of space to walk around, a café, a gift shop selling donkey related gifts. We also offer a unique Donkey Experience.
There are some disabled parking places in our car park. There is also the option to bring a vehicle down to the café for those that cannot make it from the car park when access or animal movements allow. Wheelchairs and mobility scooters can be used on site but may require some assistance in certain areas of uneven or wet ground.
We have two wheelchairs available on site for your use. Please ask at Meet and Greet if you would like to use one. These wheelchairs are used at your own risk.
An accessible toilet is available in the cafe area.
Well behaved dogs are very welcome and are allowed in every area of the site, including the barns, shop, and the café, as long as they are kept on a lead.
We have accessible toilets with baby changing in the café.
No smoking or vaping allowed anywhere on site.
We only offer UK delivery at this time.
Our standard UK postage is £3.95. If you purchase over £25 then postage will be free.
You may return your purchase for an exchange or refund within 14 days of receiving it. Please ensure items are unused with original tags intact. Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.
Please send your items back to:
Isle of Wight Donkey Sanctuary
Lower Winstone Farm
Wroxall
Isle of Wight
PO38 3AA
Please add a note with your order number and what you'd like to do (return for a refund or exchange).
Our adoptions go through a different process to the shop items. If you'd like to make an adoption, go here.
Please see here.
You may return your purchase for an exchange or refund within 14 days of receiving it. Please ensure items are unused with original tags intact. Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.
Please send your items back to:
Isle of Wight Donkey Sanctuary
Lower Winstone Farm
Wroxall
Isle of Wight
PO38 3AA
Please add a note with your order number and what you'd like to do (return for a refund or exchange).
Please see here
Interested in the latest donkey gossip or health and wellbeing news about the herds? Hit subscribe! We will never share your information.
Isle of Wight Donkey Sanctuary, Lower Winstone Farm, Wroxall, Isle of Wight, PO38 3AA
Saturday to Wednesday, 10am - 4:30pm, no need to book.
From April 1 2025, we will be open 7 days a week, 10am - 4:30pm.