Isle of Wight Donkey Sanctuary's logo

FAQ's

Here are our frequently asked questions. If you can't find what you're looking for, please get in touch here.


Visiting us


  • How much is it to get in?

    Entry is free but donations are gratefully received upon arrival. Parking is also free. 

  • Is there parking?

    Yes, we offer free parking with enough space for 120 cars or 90 cars with space for coaches.

  • What are your opening hours?

    We are open from 10am - 4:30pm Saturday to Wednesday.*

    We are closed Thursday and Fridays.


    *Christmas Day and New Years Day we are closed. 

  • How can I get to you?

    You can get to us by car by heading towards Ventnor/Wroxall with postcode PO38 3AA; by bus (the number 3 stops directly outside at the top of the drive and just across the road); or there is a Red Squirrel trail footpath that leads from Shanklin, and  runs directly through the Sanctuary.

  • Where is your main office?

    Our main office is on site, in the cottage across from our café.

  • What is there to do?

    We are a free to enter sanctuary with nestled in over 55 acres of Isle of Wight countryside. We have over 100 animals on site, plenty of space to walk around, a café, a gift shop selling donkey related gifts. We also offer a unique Donkey Experience

  • Do you have disabled access?

    There are some disabled parking places in our car park. There is also the option to bring a vehicle down to the café for those that cannot make it from the car park when access or animal movements allow. Wheelchairs and mobility scooters can be used on site but may require some assistance in certain areas of uneven or wet ground.

    We have two wheelchairs available on site for your use. Please ask at Meet and Greet if you would like to use one. These wheelchairs are used at your own risk.

    An accessible toilet is available in the cafe area.

  • Are dogs allowed?

    Well behaved dogs are very welcome and are allowed in every area of the site, including the barns, shop, and the café, as long as they are kept on a lead.

  • Do you have toilets?

    We have accessible toilets with baby changing in the café. 

  • Is smoking allowed?

    No smoking or vaping allowed anywhere on site. 


Shop


  • Where do you deliver?

    We only offer UK delivery at this time. 

  • How much is postage?

    Our standard UK postage is £3.95. If you purchase over £25 then postage will be free.

  • What is your return policy?

    You may return your purchase for an exchange or refund within 14 days of receiving it. Please ensure items are unused with original tags intact. Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.


    Please send your items back to:

    Isle of Wight Donkey Sanctuary

    Lower Winstone Farm

    Wroxall

    Isle of Wight

    PO38 3AA


    Please add a note with your order number and what you'd like to do (return for a refund or exchange).

  • Can I buy an adoption through your shop?

    Our adoptions go through a different process to the shop items. If you'd like to make an adoption, go here.


Policies


  • What is your booking policy?

    Please see here.

  • What is your return policy?

    You may return your purchase for an exchange or refund within 14 days of receiving it. Please ensure items are unused with original tags intact. Be sure to obtain a free proof of postage when returning items. We cannot be held responsible for items that fail to reach us.


    Please send your items back to:

    Isle of Wight Donkey Sanctuary

    Lower Winstone Farm

    Wroxall

    Isle of Wight

    PO38 3AA


    Please add a note with your order number and what you'd like to do (return for a refund or exchange).

  • What is your privacy policy?

    Please see here

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